Official Google Cloud Blog: Listen to users, we are...

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Listen to users, we are...

2006年2月7日火曜日

report on mental models for search

Focus on the user, and all else will follow. - Users are just trying to find something, and they've been spoiled by using Google on the Internet. They are used to typing in a word or two and getting back the right answer. So we don't over complicate the experience, and we give administrators full customization control to tailor the experience to the needs of their users.

Data silos are bad. - Then why, you ask, are there entire segments of the technology industry focused on creating them? We don't know, but our goal is to break down these walls. Our search team is focused on "effortless reach", that is, the ability to easily reach into any source of information and provide search across it. All from one search box.

Security is good. - When breaking down artificial barriers, you need to ensure you don't break through real ones. Search must sit "on top of" a company's identity management and access control system, and ensure that users only see in search results documents or data they have access to directly. To that end, we inter operate with basic-auth, NTML, SSO, x509 and SAML-based interfaces.

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