Official Google Cloud Blog: Enterprise search relevancy

Official Blog

Built in the cloud. Engineered for your enterprise.

Enterprise search relevancy - in the eye of the user

2006年3月15日水曜日

common misconception

About 75% of customers responding switched to Google from another search provider's product

Over 50% of customers responding switched to Google due to poor relevancy from their prior search provider

Over 90% would recommend the Google Search Appliance to another company like theirs

In case you missed it, some Raytheon search experts presented their findings on an enterprise search evaluation at the Semantic Technology Conference. They ultimately chose Google to provide integrated enterprise search across their desktop and network content repositories. Most impressive was the response from their user base who participated in the survey: 84% found the "right" answer (the answer they were looking for) in the top 3 results.

Let's be clear - there's plenty more to do. We're happy to see that a large majority of users are easily finding what they're looking for. It's just that we believe we can do better. Eighty-four percent still means 3 out of 20 queries aren't optimal, and we're not satisfied with that. But we also believe that asking each customer to write their own relevancy algorithms would amount to surrendering and saying "here, you try!" Instead, we're working closely with customers and partners to assess where and when our algorithms work best, and where they need improvement. We welcome you to join us and help improve enterprise search for everyone.

David Elworthy, Lead Engineer
Enterprise Search Quality Team

Google

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