Now, in just a few simple steps, you can create a OneBox that will call out to another Mini or GSA and bring back results in fractions of a second! For example:
Owners of a Google Mini or Google Search Appliance can visit Google Enterprise Labs to download this feature today!
July 2007 saw the launch in the United States of our hosted site search solution, the Custom Search Business Edition (CSBE), for organisations and businesses of all sizes. Today we are pleased to announce that the CSBE is now available internationally in 40 languages and will be offered in almost 80 countries.
Early interest in the global offering has been positive, for example, we recently worked with the UK Parliament to implement the CSBE on their website so that nine million documents have become easily accessible by the public.
Some of the reasons why the UK Parliament and other organisations and businesses choose Google hosted site search include the:
Google’s Custom Search is also available as a free, ad supported version and the Business Edition provides incremental benefits such as:
Custom Search Business Edition can be purchased online and starts at $100 a year for up to 5,000 webpages and extends to $2,250 for 300,000 webpages with larger page volumes supported through Google’s Enterprise sales group.
For more information about hosted site search please visit http://www.google.com/sitesearch
The coffee and bagels were great, but it was more than a free breakfast that convinced folks to battle the traffic into downtown DC for the Google Federal User Group meeting. A few hundred government employees and engineers from the aerospace industry gathered in Washington DC to experience firsthand how ESRI's GIS product offering and Google's Earth and Maps enterprise products can powerfully co-exist and inter-operate to deliver an exciting and intuitive user experience.Michael Bradshaw, Google's Head of Federal and Jeff Peters, ESRI's Federal Director, kicked off the event and set the stage for a number of live demonstrations. First, members of ESRI's technical marketing team walked the audience through a short series of presentations that highlighted ArcGIS Desktop, ArcGIS Server, and data from ESRI's Business Analyst with interactive results seamlessly presented within Google Earth and on Google Maps. The demos showed how someone unfamiliar to DC could find an apartment using Google Earth, ArcGIS server and external web content sources such as Craigslist. The demo also showed how one could edit vector data in ArcGIS by moving and adding nodes within a dataset and then via a network linked KML that referenced an instance of ArcGIS Server, changes in the data were promptly reflected on Google Earth globe. Additional demonstrations showed models combining ArcGIS and Google Earth data on issues such as international health and the socioeconomic risks intrinsic in natural disasters. Google engineers then demoed the new releases of Google Earth Fusion 3.0 and Google Earth Enterprise Client (EC) 4.0. We've previously shared some of our customers’ reactions to the launch of these new Google Earth Enterprise products and posted them on this blog and we also shared some of the specific details of these new products themselves on Google's official Lat Long Blog.We look forward to continuing to work with ESRI and our customers to leverage the power of geospatial information. If you would like to learn more about our products and how we compliment an ESRI enterprise or want information on how to register for the next Federal User Group meeting or in, contact us here.
A couple of weeks ago, we exhibited at a conference specifically for call center managers, the 'ACCE' show in San Diego. The first question everyone asked was, "What on earth is Google doing at a call center show?" With an attendance at more than 1,500 people, we had to answer this question quite a few times!
Our story was simple - call centers want to provide faster customer service. Their agents need to access the right information at the right time. These agents are used to Google at home, so why not give them Google at work?
The attendees really understood the story once we explained how one of our customers, a global auto manufacturer, was using the Google Search Appliance. Their agents would get questions like "Why are the brakes on my 1996 hatchback model squeaky?" While much of the information resided in 22,000 documents in their knowledgebase, their previous search system was not providing relevant results. Immediately after piloting the Google Search Appliance, they said "Straight out of the box, without any customization, we were seeing a lot better results with the Google Search Appliance."
Needless to say, the attendees of the ACCE show quickly 'got it' and understood exactly why Google was at a call center show. (Of course, from our end, the show being in San Diego was reason enough :-)
To find out more about our call center solution, read our white paper.
