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What Happened to Google Docs on Wednesday

Friday, September 9, 2011
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10 comments :

  1. SidCoolSeptember 9, 2011 at 12:40 PM

    Thanks Google, for explaining what happened. It feels like we are the part of the solution when such transparency is maintained.

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  2. PotteryGuySeptember 9, 2011 at 9:25 PM

    We all experience system outages from time to time. That's technology. The key is to not waste time pointing the finger or denying the issues but instead drive to root cause and put the right process or technology in place to make sure you never hit the same problem twice.

    Thank you for the transparency into the issue. It's refreshing.

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  3. shinji257September 10, 2011 at 10:25 AM

    Why can't you just find the bug and squash it?

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  4. JudSeptember 10, 2011 at 1:41 PM

    Nice transparency. Bummer though. No-one's immune to issues like this. The best you can hope for is a rapid rollback scenario after a bad deploy. Sounds like you've got that in place too.

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  5. Jeff AlhadeffSeptember 12, 2011 at 1:55 PM

    Thanks for this update! The 30 minutes of down time is nothing when compared to the hours and weeks of time that I've saved by Going Google.

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  6. SWASYSeptember 12, 2011 at 10:17 PM

    All i can say is thank u for begin transparent, it feels good.

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  7. SWASYSeptember 12, 2011 at 10:18 PM

    All i can say is thank u goggle . It feels good when an organization is this transparent whom we relay on.

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  8. CarlBSeptember 13, 2011 at 5:29 AM

    I appreciate the openness, however this illuminates the achilles heel with services such as this. When they fail, they fail for everyone, globally. While some may be able to get on without proper document building tools or the ability to research something held in a google doc for an hour, email is akin to dialtone and users expect it to work, period. Any mechanism to segment users and implement some A B testing would go a long way towards isolating and reducing the impact of such changes, as well as reducing the roll back time needed should that be required.
    If the SAR team that I worked with was on a mission where they rely on Google Docs, it would have impaired the ability to communicate with the teams and reduce the effectiveness of the search effort. In a live search scenario, that could make the difference between someone surviving or not.

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  9. NathanSeptember 14, 2011 at 7:55 AM

    Loving the transparency, keep up the good reporting!

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  10. Hel StoneNovember 14, 2019 at 10:27 AM

    Being an opening paragraph in your essay, an introduction is aimed at introducing the reader to the topic being under discussion and demonstrating its relevance. Papers that do not have an introductory paragraph and start with the argumentation immediately do not sound reasonable and professional. Remember that.

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