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Be the Next Gone Google Ad
Tuesday, October 12, 2010
[cross-posted from the
Official Google Blog
]
A little over a year ago, we began the
"Go Google" campaign
with just a single billboard in four US cities. In the past year, we've grown from 2 to 3 million businesses and over 30 millions users on Google Apps; through the campaign, thousands have shared their Gone Google stories via
tweets
,
photos
, and submissions to our
community map
.
We've heard from companies across the country and around the world; from large enterprises such as
Konica Minolta
and leading global food retailer
Ahold
, to small businesses like
Bowery Lane Bicycles
in New York to
Luna & Larry's Coconut Bliss
in Oregon, we're excited to hear how Google Apps has helped your business increase productivity, reduce costs, and innovate.
As we kick-off the next wave of our global campaign this week in airports and train stations in 11 major cities in 9 countries around the globe, we want to use this opportunity to invite the millions of companies and schools using Google Apps to tell us why your organization would like to be featured in our next global Gone Google ad campaign. For this contest, we'll pick up to five companies/schools in each of the following regions: the Americas, EMEA (Europe, Middle East and Africa), and Asia Pacific. The winners will be featured in an upcoming outdoor ad campaign in each region early next year.
To participate, tell us your organization's Gone Google story, and create a "sample ad" using our provided template:
We encourage you to be creative and have fun with your ad! (You may want to check out some of our previous ads for some
inspiration
.) Once you create your ad, be sure to publish and share it with us. (Bonus points for
tweeting it
with the #gonegoogle hashtag.) For complete
rules
and details, visit our
contest site
.
We can't wait to see your ads, and look forwarding to putting your organization's name in lights!
And if you are still thinking about going Google, we encourage you to check out the
Go Google cloud calculator
to learn more about the benefits of switching to Google Apps.
Posted by Vivian Leung, Google Apps Team
App Tuesday brings Marketplace apps from around the world to your business
Tuesday, October 12, 2010
At Google, we welcome apps developed from all over the world to help businesses find the perfect apps to move their business productivity to the cloud. This App Tuesday, four of the apps launching are from companies that have deep roots outside of the United States. Brightpearl joins us from the United Kingdom, SprinxCRM is headquartered in the Czech Republic, and Clio calls Canada home. And even though Producteev is based out of New York, their founders are all originally from France. These apps join a Marketplace full of other international apps, including apps from Australia, Bulgaria, Japan, Germany and 17 other countries.
The Apps Marketplace offers businesses cloud-based solutions in a wide range of functions, including customer management, project management, productivity, accounting and more. This App Tuesday we are excited to welcome our second education app, PlanbookEdu, as well as our first legal focused app, Clio. As always, all apps offer single sign-on convenience that give users hassle-free access through the
universal navigation bar
, but many go deeper. Producteev's
Gmail contextual gadget
, for example, allows users to access many of its features right from the Gmail inbox and Clio's two-way sync with Google Calendar and Contacts ensures consistent data across Clio and Google Apps. Here is the list of apps joining the Apps Marketplace this App Tuesday.
myBrainshark
- Businesses can easily make sales, marketing, or e-learning presentations and easily distribute the presentations by sharing links or embedding videos, while tracking views and usage.
Brightpearl
- All of your business’ administrative needs, including customer management, accounting, and purchase orders, can now be tackled in one central location, working seamlessly with Calendar, Contacts, and Gmail.
EasyBib
- Students and professionals alike can easily create and manage bibliographies for their academic research, and seamlessly navigate between Google Apps through single sign-on.
Sprinx
- Tracking, managing, and evaluating customer relationships, opportunities, and campaigns can be done seamlessly through single sign-on and calendar and contact sync.
PlanbookEdu
- Teachers of all grade levels using Google Apps for Education can jump straight from their email into creating and sharing lesson plans with fellow educators without having to sign into another program.
Clio
- Lawyers and other legal professionals can now easily manage client information, matters, contacts, time-keeping, bills, documents and other aspects of their law offices via Google Calendar and Contacts.
Producteev
- Google Apps Gmail users can manage complex tasks and projects in-line with their email with Producteev’s Gmail contextual gadget by quickly transforming emails into action items.
Check out the
Google Apps Marketplace
to explore one of these new apps or try one of the other over 200 apps. If you've
#gonegoogle
and tried the
#appsmarketplace
, let other users know what you recommend via Twitter or submit your
suggestions
for additional apps.
Posted by Harrison Shih, Associate Product Marketing Manager, Google Apps Marketplace Team
Getting the most out of Gmail
Friday, October 8, 2010
Last week we posted some tips to help you
move from Microsoft Outlook®
and other client-based software to
Google Apps
. Today we’d like to share some more thoughts on making the most of Gmail.
Save time with Priority Inbox
A busy day often affords few email breaks. When you do get a chance to scan your mail,
Priority Inbox
helps you prioritize by identifying the messages that require your immediate attention. Gmail uses a variety of signals to predict which messages are important, including the people you email most and which messages you open and reply to. The best part is it gets better the more you use it. Turn on and manage Priority Inbox in your mail Settings – and read our tips to
become a real Priority Inbox whiz
!
Seamless chat, video and calling
We work with people in multiple ways, and Gmail makes it easy for you to choose the most effective means to communicate: email, chat, text messaging, video chats and phone calls are all available from your inbox. For example,
voice and video chat
lets you have an actual conversation with someone or meet face-to-face in
brilliant resolution
. And for those early adopters transitioned to
our new infrastructure
, we recently added the ability to
call phones in Gmail
, so you can place phone calls from your computer to any landline or mobile phone number and receive calls as well. For phone calls and video chat,
download this plugin
to get started.
Get more attached to your email
Attachments in other email systems can be cumbersome; they take up space, can be hard to find and you have to open another program to take action, which slows you down. Gmail has some helpful features that let you quickly view attachments without the need to open or download them on client-side software. The
Google Docs Viewer
allows you to view .doc, .pdf, .ppt and other attachments in a new browser tab simply by clicking the "View" link at the bottom of a Gmail message. If you decide you want to edit the file, click "Edit online" to open it in Google Docs, or download it to your desktop.
Gmail also includes a
Google Docs preview lab
that lets you read the entire contents of a Google document, spreadsheet or presentation right in Gmail. Note that your administrator needs to have enabled Labs for you to access them.
Put email in context
Wouldn’t it be great if you could update a sales lead without leaving your inbox? With
contextual gadgets
, you can. They display information from social networks, business services, web applications and other systems, and let you interact with that data right within Gmail. Your administrator or any third-party developer can build and distribute Gmail contextual gadgets to the domain with just a few clicks via the
Google Apps Marketplace
, which we launched in March. To learn more, browse for apps in the Marketplace that have ‘
Mail Integration
’.
The keys to productivity
With Gmail, we built in
keyboard shortcuts
to help you get through your mail quickly and efficiently. Once you enable this feature in Settings, you can archive (e), reply (r), compose (c), delete (#) or take just about any other action with one key or a short combo. For a handy guide, type “?” while you’re in Gmail – for maximum efficiency, print it out and post it at your desk.
Experiment in our Labs
Gmail Labs
give users experimental – sometimes whimsical – features to customize Gmail in a way that works best for them. Some Labs accommodate preferences, such as adding a “Send & Archive” button, while others help you communicate, such as the Google Voice player and SMS in Chat. Still others help you stay organized, like the Google Docs and Calendar gadgets. If your administrator has enabled Labs for your domain, check them out for yourself.
What’s your favorite feature in Gmail? Feel free to let us know in the comments below. Happy (productive) emailing!
Posted by Rajen Sheth, Google Apps Product Manager
Going Google Across the 50 States: North Carolina based American Support relies on Docs, Sites and Chat to run its business
Friday, October 8, 2010
Editor’s note:
Over 3 million businesses have adopted
Google Apps
. Today we’ll hear from Matt Zemon, President of American Support, headquartered in North Carolina. To learn more about other organizations that have gone Google and share your story, visit our
community map
or test drive life in the cloud with the
Go Google cloud calculator
.
At American Support, we provide back office services to over 400 cable, phone and internet franchises in 29 states. Our services include billing and subscriber management along with 24/7 customer care and technical support.
When I originally founded the company in 2006 we had a joint venture with a Philippines-based call center to provide customer service at a reasonable cost to our clients. In the first couple years of business it became evident that our clients and their subscribers wanted to have American-based customer service. Our clients were not happy with the off-shore customer service we were providing and we were having difficulties winning new business. As a customer service outsourcer the challenge was finding a way to provide the American customer service they desired at a price point they could afford.
To save our business we ended up rethinking our business model and looking to the cloud to drive down costs and increase our efficiency. The first change was migrating to a call center in the cloud platform which enabled us to recruit, train and route calls to rural American home-based employees who needed and wanted the work. With this technology solution in place we began bringing our call center jobs back to America. As of May of last year we are a 100% American customer service organization.
The second change was moving from Microsoft Exchange to Google Apps in 2009, which allowed us to more efficiently and effectively collaborate with our employees and clients spread out across the United States.
Today we maintain a small office in North Carolina and a technical assistance center and network operations center in Montana. The rest of our management team is spread out between Arizona, Colorado, Kentucky, Georgia and Nebraska. Our entire customer support team works from home.
Tools that fostered collaboration were absolutely essential to running our business. Each manager and their team really live in the Google Apps environment. All of their meetings are done through Google Docs and video chats. I’ve never met 90% of our employees in person. Every meeting agenda is built off of a doc with everyone logged into the same doc at the same time, taking notes and keeping track of next steps as we move along through the meeting agenda. Plus, our clients across the country have started getting used to the value of moving away from attachments to using Google Docs. Working together internally and externally is so much easier when we’re always sure we’re looking at the most current document and you can collaborate on it in real-time.
Google Sites is also a key aspect of our business operations. We create a custom site for each of our clients that contains the most frequently asked questions, their unique policies and procedures, and other useful information for our teams. Sites allows us to keep all information in one place that everyone on the team can update and reference.
We had initially looked at Google Apps for its 25 GB of mail and shared calendars, but it’s Google Sites, Docs and Talk that allow us to communicate successfully and efficiently so that we can support customers with a team all over the country. We attribute our successful collaboration and the ability to run a coast-to-coast virtual team to our use of Google Apps.
Posted by Matt Zemon, President, American Support
I'm in a Google Apps State of Mind
Tuesday, October 5, 2010
(Cross-posted from the
Official Google Blog
)
When I graduated from high school in New York, the Internet didn’t exist. Teachers were preparing me and my peers for traditional service or manufacturing careers - jobs that didn’t require advanced technical knowledge. Today’s students are facing a completely different landscape; they’re expected to enter the workplace fully literate in technology, with strong communication and collaboration skills that will allow them to succeed in a connected and global environment.
New York state is making changes to prepare students for this future, implementing a host of initiatives designed to incorporate the development of 21st century skills into the state’s core learning objectives. As a product of the New York state public education system, I couldn’t be more excited to announce one of these endeavors—a new K-12 initiative that will bring powerful communication and collaboration tools to the more than 3.1 million students and hundreds of thousands of teachers throughout New York state.
Today, New York Institute of Technology (NYIT), in partnership with the New York State Teacher Centers and associated Boards of Cooperative Educational Services (BOCES), the New York State teacher unions and New York State professional organizations, will offer Google Apps access, training and support to 697 public school districts, as well as all non-public and charter schools, across New York. We’re excited that NYIT is committed to providing schools the deployment and professional development resources they need to make Google Apps for Education—including Gmail, Docs, Sites and Calendar—a powerful tool for teachers and students across the state.
New York follows
Oregon
,
Iowa, Colorado
and
Maryland
as the fifth and largest state to bring Google Apps access to K-12 classrooms and will join more than 8 million students and teachers that use Google Apps today.
I no longer live in New York, but all of my family is spread out across the great Empire state and I look forward to bringing Google Apps to their local school districts!
Posted by Jaime Casap, Google Apps Education Manager
Webinar: Recent innovations in Gmail
Monday, October 4, 2010
The email inbox has become the hub for most people’s business day, and in the last few months we've launched a number of innovations in Gmail that make workers more productive, from
Priority Inbox
to
Unthreaded View
.
Join us for a live webinar this Wednesday, October 6 with Google Apps Product Manager Rajen Sheth to learn more about how Gmail can help you focus on messages that matter. You'll get an overview of recent innovations in Gmail, see a demo of Priority Inbox and unthreaded view, and learn about our migration tools that make it easy for your school or business to make the switch to to Google Apps. Please join us!
Wednesday, October 6th, 2010
10 a.m. PDT / 1 p.m. EDT / 6 p.m. GMT
On-demand webinar
Posted by Maureen Bradford, Google Apps Marketing Manager
Going Google across the 50 States: Pharmacy Development Services communicating from Florida and beyond
Friday, October 1, 2010
Editor's note
: Over 3 million businesses have adopted
Google Apps
. To share their stories, we've talked to businesses across the United States. Today we’ll hear from Mat Silverstein, Research and Development Officer for Pharmacy Development Services based in Florida. To learn more about other organizations that have gone Google and share your story, visit our
community map
or test drive life in the cloud with the
Go Google cloud calculator
.
Based in Florida,
Pharmacy Development Services
(PDS) is a business coaching company that works specifically with independent pharmacies. Over the last 12 years, we’ve helped hundreds of pharmacy owners build solid business plans and achieve success.
As a small business with employees spread across the country, internal communications have always been a challenge. In the home office, we make hundreds of decisions a week that affect our customers and employees, and this, combined with rapidly changing information, makes it tough to keep up. Information is constantly flying back and forth between members of our team, so it only made sense to give it a home in the cloud. Life before Google Apps went something like this:
Me
: Did you get my email?
Co-worker
: No
Me
: Check your spam folder.
Co-worker
: There it is. Wait. This is the old version of the document. I updated the document and sent it to you yesterday.
Me
: I know, but I couldn’t open it. I have an older version of the software you used.
This scenario was typical, and it wasn’t until we moved to Google Apps that our team saw a huge boost in productivity. Right now, we have a team of on-site and off-site employees planning the biggest event in the history of our company; they’re using Google Docs to share the latest conference plans, instant messaging, integrated in Gmail, for quick communication, and Google Calendar to schedule all their meetings.
The Gmail interface is light-years better than our old email system and we can access it anywhere. Some of us travel a lot, and accessing email from our iPhones, Android-powered phones, and Blackberry devices is essential — we couldn’t imagine it any other way. Information is ubiquitous; it shouldn’t be bound to a particular device.
As a company that is closely tied to the health industry, I can best put how Google Apps has helped us into medical terms — we’ve been cured of spam-itis, old-versions-of-documents-osis, and most importantly, missing-documents syndrome. We can spend less time searching for files and fixing scheduling mishaps, and more time helping our customers.”
Posted by Michelle Lisowski, Google Apps team
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